Lindsay Collision Centers Celebrate Continuous Growth and Employee Wins

by Chasidy Rae Sisk

Changes in technology, customer service expectations and complexity of repairs presents setbacks for many shops, but Lindsay Collision Centers have grown from a single shop to four Virginia facilities with locations in Springfield, Manassas, Wheaton and Woodbridge. 

The biggest secret to their success? “What sets us apart from other shops in the area is our dedicated team,” Tim Doyle, director of operations and general manager for Lindsay Collision Centers confides. The leadership team recognizes the value of providing ongoing training and education as a means of developing a positive shop culture. “It creates a better environment and improves engagement when we encourage continuous growth and support employees’ development. An engaged workplace is a successful workplace. For our shop to be the best, we need to have the best employees.”

Doyle is always “incredibly proud to see our employees recognized for their hard work,” and he is particularly excited about the opportunity to celebrate one of the shop’s most tenured employees: master collision technician Michael Stephens, who will be honored by the National Institute for Automotive Service Excellence (ASE) as the 2025 Lexus Collision Master Technician of the Year at the ASE awards ceremony in Savannah, GA this month.

Stephens has been a proud member of the Lindsay team since 1993 when he apprenticed in the refinish department at the original Lindsay Collision Center as a high school student. After two years in the paint department, he “discovered a drive for a greater technical challenge and transitioned into the body work area, where he honed his skills as an apprentice for five years before advancing to a full technician role,” according to Doyle. “Over the past three decades, Michael has become a cornerstone of Lindsay Collision Springfield. He has embraced multiple leadership roles while continually pursuing advanced training and certifications. His commitment to excellence is reflected in his distinction as a Lexus Certified Technician for more than 20 years.

“Michael’s career is a testament to the values of hard work, craftsmanship and continuous growth that define Lindsay Collision,” Doyle adds. 

That commitment to continuous growth provided another reason to celebrate earlier this year when full-time employee and current Northern Virginia Community College student Miles Keegan received a WMABA Tool Grant at the 2025 Southeast Collision Conference. In addition to $2,000 in tools from WMABA, Keegan received a $1,500 tool kit from Milwaukee Tool, walking away with $3,500 in new tools to set him up in the right direction for a long, bright future in the collision repair industry. 

“I’m grateful to everyone involved in this process,” Doyle applauds WMABA’s efforts to support young technicians and to promote training in the collision repair industry. As a proud WMABA member for over two decades, Lindsay Collision Centers have found a lot of value in the networking opportunities and training provided by the association. “We’ve met a lot of wonderful people along the journey.”

The shop’s journey first began in 1963 when Charles T. Lindsay established his first Lindsay Collision Center in Alexandria, VA.. Although much has changed as a result of the shop’s growth and technological advancements over the past 60-plus years, two things have remained consistent: Lindsay Collision Centers remain a family-owned business, now in its third generation, and the shop’s focus has always been on supporting their customers.

One way they accomplish this feat is through community involvement. In addition to supporting local sports teams, Girls Scouts and animal rescues, Lindsay Collision Centers and its team volunteer with organizations like Autism Speaks as a way of advocating for a better future for everyone. The business also promotes environmental conscientiousness by spraying with waterborne paint, recycling and taking steps to protect the planet “one vehicle at a time.”

The top priority, of course, is a bit more personal. Lindsay Collision Centers educate customers about the repair and claim process, making sure they are apprised of their rights and preparing them with insights about what to expect, but they always place the most emphasis on protecting each customer by delivering a high-quality repair that ensures their vehicle will protect them if a subsequent accident occurs. That means investing in the tools, equipment and training necessary to keep on top of the technological evolution that modern vehicles – and the collision repair industry – have been undergoing for years.

To make sure that every vehicle is properly restored to its pre-accident condition, Lindsay Collision Centers turn to the experts on the vehicle. In addition to all four locations being I-CAR Gold Class Certified Repair Centers, the Manassas location holds OEM certifications from FCA and Volkswagen, while the Springfield location is certified by General Motors, Lexus, Toyota and Volvo. Team members are trained directly by the manufacturers, and each vehicle is repaired in adherence to OEM repair procedures, using OEM parts where required and safeguarding vehicle owners’ warranties. 

Acknowledging the “challenge of getting insurance companies to recognize the importance of repairing vehicles to manufacturers’ standards,” Doyle believes the antidote to ignorance is knowledge, which is why Lindsay Collision Centers’ devotion to never-ending improvement and growth has served the business well…and will continue to do so in the future. No matter what changes the industry may hold, he insists, “We advocate for safe and proper repairs.”

Want more? Check out the November 2025 issue of Hammer & Dolly!