WMABA Invites Collision Repairers to Rate Insurance Companies in 2024 Survey

Which insurers are the best? Which are the worst? It’s time for shops to weigh in!

As part of its ongoing efforts to support the collision repair industry by providing consumer-driven resources, tools and information, WMABA has opened its 2024 Insurance Survey. The association urges members and non-members alike to share their feedback on insurance carriers by participating in the anonymous survey.

In addition to supplying collision repairers and insurers with insights into claims handling practices in the Mid-Atlantic region, the results of WMABA’s Insurance Survey will be available to consumers to help in the policy-buying process. The information compiled provides an excellent resource for collision repair shops to educate consumers about these carriers and can be used as a conversation starter with customers. 

WMABA hopes the information collected on approximately two dozen carriers will also be beneficial when approaching consumer protection agencies regarding inappropriate insurer behaviors in the future.

WMABA’s 2024 Insurance Survey covers a plethora of topics, including:

Shop Relations – Claims Handling

Customer Experience

Insurer Knowledge Base

Overall Fairness

Insurer Payment for Proper Procedures


Collision shops will rate each insurer on a scale of 1 (worst) to 5 (best). This will be WMABA’s third Insurance Survey, since its debut in December 2018; results from the first iteration can be found in the May 2019 issue of Hammer & Dolly (available at grecopublishing.com/hammer-and-dolly-may-2019), and results from the 2022 version were published in May 2022 (grecopublishing.com/hammer-and-dolly-may-2022). Results from the 2024 Insurance Survey will be available in an upcoming issue of Hammer & Dolly, so stay tuned to find out how your experience with insurers compares to other shops’ interactions.

The only way to effect change is for all collision repairers to use their collective voice to stand up for their customers, their shops and the industry at-large. WMABA’s Insurance Survey offers a quick and easy way to share your thoughts and be part of positive progress.

Help WMABA protect consumers and collision repairers by completing the survey at wmaba.com.

Want more? Check out the February 2024 issue of Hammer & Dolly!