Tapping into the Power of Technology via CCC One
Advanced technology certainly has brought upon incredible change in the automotive world.
That statement does not just apply to the inner workings of vehicles. This goes well beyond ADAS features. Technology has brought everything from production scheduling to photo estimating and just about everything in between right into the palm of a repair technician’s hand.
Craig Stevens (CCC Intelligent Solutions) joined Mike Anderson (Collision Advice) in Friday’s all-day workshop to clue users in on the many CCC features they likely may not be aware of, let alone utilizing. In fact, it’s believed that people are only using about 20 percent of what CCC has to offer.
Anderson cited a list of issues that may be happening in one’s shop that could be causing a technician to underperform and identified how tools via CCC’s production planner can help address those problems.
Stevens went through various functions of CCC’s online system as well as Mobile Jumpstart to show users the many ways they can be more efficient, especially in a world where everyone has a computer in their pocket.
“People are obsessed with their phones,” observed Stevens, who has witnessed a concertgoer at Metlife Stadium in East Rutherford, NJ actually watch Bruce Springsteen via his phone screen rather than enjoy the experience. Recognizing that this is the world of today which includes customers’ mindset of wanting “everything right now,” CCC has created tools body shops can use to deliver instant responses to potential customers.
Phone use in the shop used to be frowned upon, but that is no longer the case. In fact, Stevens strongly believes customers will view on-site writing via a phone to be impressive.
Although writing estimates based solely on photos is not allowed in New Jersey – and is frowned upon most everywhere else – people want things to be “radically easy,” Anderson pointed out. “When you receive photos, you can understand the damage.” He suggests shops don’t use the word estimate but rather invite the customer for a virtual or in-person consultation.
“It opens a whole world of being able to tell a customer to not drive the car; [the shop] will send a tow, or if it appears minor enough, advise they come to the shop for a consultation. This allows the shop to triage their work.” Features such as the repair cost predictor leverages AI to give consumers a rough idea on cost at their convenience.
AI comes into play with many of these features; however, Stevens assured this will never eliminate what he calls HI (human intelligence). “We truly believe it needs to be a combination of both things. CCC isn’t designing Mobile Jumpstart to replace an estimator, and I can give concrete examples of how that will never happen.”
CCC One has a number of integrations available via its secure share marketplace so users can link up to the other providers they may work with, such as their ADAS calibration reporting system, resulting in increased efficiency.
Want more? Check out the April 2025 issue of New Jersey Automotive!